1. Information We Collect
When you register and use the ff16 platform, we collect several categories of information to keep our services running smoothly and securely. The information collected includes:
Account Information
Full name, email address, phone number, date of birth and the password you provide during registration. This information is used to verify your identity and manage your account on ff16.
Device & Browser Information
Device type, operating system, browser type and version, IP address, time zone and language settings. This information is collected automatically when you access the platform and is used to optimise your experience across different devices.
Payment Information
Details of local payment methods used for deposits and withdrawals in Malaysian Ringgit (RM / MYR), including online banking via FPX and e-wallets. Full bank account numbers are not stored on ff16's servers — we only retain transaction information required for financial records.
Usage Data
In-platform activity records such as games accessed, session duration, betting history and transactions. This data is used to improve our services and detect unusual activity for account security purposes.
2. How We Use Your Information
Ff16 uses the information collected solely for legitimate and necessary purposes in operating the platform effectively. The primary purposes for data use include:
- Processing account registration and verifying user identity in accordance with compliance requirements
- Processing deposits, withdrawals and financial transactions in Malaysian Ringgit
- Sending notifications related to your account, transactions and important platform updates
- Detecting and preventing fraud, money laundering and unauthorised activity
- Improving platform performance and usability based on aggregated usage analytics
- Complying with legal obligations and regulations applicable in Malaysia
- Providing effective customer support when you reach out to our team
Ff16 does not use users' personal data for third-party advertising purposes without your explicit consent.
4. Data Storage, Security & Sharing
Data Retention
Your personal information is stored on secure servers protected by industry-standard SSL encryption. Data is retained for as long as necessary to fulfil the purpose for which it was collected, or to comply with applicable legal requirements. Once the retention period has lapsed and there is no legal obligation to keep the data, your information will be securely deleted.
Security Measures
Ff16 implements a range of technical and procedural measures to protect your personal data, including encryption of data in transit and at rest, tiered access controls to internal systems, continuous monitoring for security anomalies, and regular security audits. That said, no system can guarantee absolute security, and users are encouraged to play their part in keeping their accounts protected.
Sharing with Third Parties
Ff16 does not sell or rent users' personal information to third parties. Information may only be shared in the following circumstances: with authorised payment service providers to process your RM transactions; with regulatory authorities or law enforcement when required by law; or with technical service providers bound by strict confidentiality agreements to assist in operating the platform.
5. User Rights & How to Contact Us
Right to Access & Correction
You have the right to request a copy of the personal information we hold about you at any time. If you find any inaccurate or outdated information, you can update it directly through your ff16 account settings or contact our support team for a correction.
Right to Erasure
You may request the deletion of your account and personal information by contacting the ff16 support team. Requests will be processed within a reasonable timeframe, subject to any legal obligations that require us to retain certain records for a specified period.
Privacy Policy Updates
Ff16 reserves the right to update this privacy policy from time to time. Any material changes will be communicated to users via in-platform notifications or email. Continued use of the platform after changes take effect constitutes your acceptance of the updated policy.
Contact Us
For any enquiries regarding data privacy, access requests, corrections or deletion of information, please contact the ff16 support team by email at [email protected]. You may also refer to our FAQ for additional information regarding your account and privacy.
Your Trust is ff16's Top Priority
The ff16 platform is built on the principles of transparency and user protection. Register an account today or log in to continue your gaming session with confidence.